International Customer Service Representative

International Customer Service Representative

Requirements

• Knowledge of international shipping, customs, and export regulations preferred but not required.
• Familiarity with export documentation preferred but not required.
• Strong communication skills, both written and verbal.
• Ability to work independently and manage multiple projects in a remote environment.
• Proficiency in MS Office Suite and experience with export management software (e.g., SAP, Oracle, or other ERP systems).
• Strong problem-solving skills and ability to handle challenges in export operations.
• High level of attention to detail and accuracy.
• Strong interpersonal skills and ability to work effectively in a virtual team environment.
• Ability to adapt to changing regulations and market conditions.

Responsibilities

• Prepare and review all necessary export documentation, including invoices, bills of lading, packing lists, and certificates of origin to ensure compliance with international trade laws and company policies.
• Coordinate shipping arrangements and work closely with freight forwarders, customs brokers, and carriers to ensure timely and cost-effective delivery of goods.
• Serve as a point of contact for international customers regarding export orders, providing information and resolving issues related to shipping, delivery times, and customs clearance.
• Process orders, record and document customer interactions and transactions accurately.
• Maintain a high level of product knowledge to assist customers effectively.
• Maintain clear communication with internal teams (sales, logistics, finance) to ensure smooth processing of export transactions.
• Identify and address potential risks in the export process, including delays, damages, or compliance violations.

Preferred Qualifications

• 2+ years’ experience in customer service.
• 1+ years’ experience in export documentation.