Revenue Operations Business Analyst – Salesforce

Revenue Operations Business Analyst – Salesforce

Requirements

• Bachelor’s degree in Business Administration, Information Systems, or a related field.
• 3-5 years of experience in business process analysis, preferably in an environment utilizing SFDC and NetSuite.
• Strong experience in change management within technology systems and operational processes.
• Familiarity with Q2C processes, including quoting, order management, billing, and renewals.
• Excellent communication skills with the ability to present complex information in a clear and concise manner.
• Strong problem-solving skills, with a proven ability to analyze workflows and system integrations.
• Experience working cross-functionally in a collaborative team environment.

Responsibilities

• Develop and implement change management strategies for updates to systems, policies, and product offerings.
• Communicate changes effectively to all stakeholders, ensuring clarity and alignment across teams.
• Serve as the primary point of contact for system and process updates, ensuring smooth transitions and user adoption.
• Analyze and optimize business processes related to the Q2C cycle by leveraging Salesforce and NetSuite systems.
• Collaborate with IT, operations, and sales teams to streamline workflows and integrations, enhancing system performance and user experience.
• Identify and implement enhancements to support scaling of the operations and sales functions.
• Partner with the operations and sales teams to identify gaps in processes and implement solutions to improve efficiency and productivity.
• Provide training and support to teams on new features, system changes, and product updates.
• Develop reports, and documentation to support decision-making and continuous improvement in the Q2C process.
• Work closely with the Q2C, IT, Product, Pricing and Packaging and Finance teams to ensure that business requirements are clearly understood and delivered through the technology stack.
• Collaborate with the product management team to ensure that system updates align with product launches and changes.
• Proactively identify opportunities for process improvement and operational efficiency in the Q2C lifecycle.
• Use data-driven insights to recommend and implement best practices that align with business goals.

Preferred Qualifications

• Certifications in Salesforce and/or NetSuite are a plus.
• Experience working in a SaaS environment or with subscription-based business models.
• Familiarity with ERP and CRM integration best practices.