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Senior Operations Analyst
| Company | Strategic Education |
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| Location | Minneapolis, MN, USA |
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| Salary | $66000 – $99000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- Strong technical experience with CRM (Salesforce)
- Strong technical experience with CAPE, learner resources, and learner milestones
- Strong technical experience with admissions experience
- Experience in operations and/or productivity analysis
- Knowledge of statistical and other research methods and procedures
- Ability to analyze data and provide recommendations based on data
- Strong knowledge of customer service and experience (i.e. the learner)
- Creates alignment across teams and departments
- Familiarity with tools, concepts, and methodologies of teams supported
- Strong critical thinking and problem solving skills
- Strong organizational and planning skills
- Ability to identify, assess and evaluate process improvement opportunities
- Clear and effective verbal and written communication and presentation skills
- Demonstrated ability to innovate and execute
- Strong organizational and leadership skills
- Demonstrated ability to collaborate effectively with immediate team and other departments with a strong leadership presence
- Ability to influence change
- Proven conflict management skills
- Strong knowledge of Microsoft Office Excel and PowerPoint
- Capacity to work successfully in an ambiguous environment
- Strong ability to understand true sense of urgency and skills to focus externally to influence the business strategy and company goals
- Strong personal brand and credibility, strategic thinking, and ability to influence across several levels
- Internal drive to continue to learn and grow as a professional and individual
- Ability to work under stress
- 5 plus years of sales/customer service
Responsibilities
- Manage projects/initiatives to improve admissions and learner experience
- Serve as project leader/owner and/or functional SME on IT projects related to teams supported
- Support and administer systems configurations for teams
- Expert in operations of systems (SalesForce, Campus Solutions, Phone, chat, email, CAPE, and others) and can escalate issues
- Leverage expertise of Capella’s enrollment process to drive business, system, & operational efficiencies
- Develop reporting tools to track progress of projects and initiatives
- Collaboration on capacity planning, forecasting, and performance analytics
- Serve as liaison between teams/leaders and IT partners
- Key leader for knowledge based project/integration
- Conduct productivity analyses and make recommendations on improvements
- Map current state business process and work to identify gaps and process improvements
- Provide data analysis to enhance decision making process
- Audit current reports and understand gaps to effectively run the business
- Support on change initiatives
- Key contact to dig into service level issues for Enrollment, Advising, Financial Aid, and Admissions and Records Operations
Preferred Qualifications
- Preferred 3-4 years of operations experience and/or productivity analysis
