Client Servicing Division Lead
| Company | Clearwater Analytics |
|---|---|
| Location | Boise, ID, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- Industry expertise (i.e., insurance, investment management, investment operations).
- Demonstrated ability to manage teams.
- Ability to lead, inspire and develop team members; including people managers and individual contributors.
- Ability to lead and influence client and internal leadership discussions regarding contract language, terms and conditions, services, costs drivers, revenue, and gross margin.
- Prior experience owning and managing strategic client relationships and leading key projects.
- Passion, perseverance, and accountability with an innate desire to drive client success.
- Strong computer skills, including proficiency in Microsoft Office.
- Excellent attention to detail and strong documentation skills.
- Outstanding verbal and written communication skills.
- Strong organizational and interpersonal skills.
- Exceptional problem-solving abilities.
Responsibilities
- Manage teams that span managers and individual contributors.
- Provide direction on the full talent management lifecycle for your teams where required; including headcount and succession planning, hiring, career development, performance management and compensation reviews.
- Build a positive culture that encourages teamwork, collaboration, continuous improvement, empowerment, candid feedback, ownership, and accountability.
- Focus on execution through tracking and driving quantitative and qualitative metrics to measure the success of projects, people, teams, and processes.
- Help build a differentiated offering by collaborating and strategizing with product management, development, and sales teams. Solicit and share client feedback to create an improved product, operational execution, & drive sales growth.
- Partner effectively with Global Delivery and other departments to ensure the seamless transition of newly onboarded clients into steady-state client servicing operations.
- Proactively identify and explore new revenue opportunities within client base to support our strategic and business development goals.
- Identify, analyse, and prioritize key risk measures around staffing, clients, and operational risk; uses data and managerial judgement to make informed, risk-based decisions where appropriate.
- Own and drive positive results with key business metrics including ESS, NPS, CSAT and gross margin.
Preferred Qualifications
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No preferred qualifications provided.