Service Manager – Trails

Service Manager – Trails

Requirements

• High School Diploma or equivalent required.
• Bachelor’s degree in Business Management, Hospitality, or related field preferred
• 1+ years of restaurant management experience preferred.
• 2+ years of supervisory experience preferred.
• Restaurant knowledge, including inventory control and operations.
• Food ServSafe and Alcohol certification required.
• Standing, walking, lifting, twisting, bending, and traversing stairs on a frequent basis
• Availability to work during holidays, nights, and weekends.
• Ability to understand financial reports, analysis, and forecast.

Responsibilities

• Manage and supervise the service model, auditorium ticket sales, and guest experience.
• Ensures facilities are clean, safe and in proper working order by adhering to company cleaning policy.
• Perform daily opening, mid and closing operation duties.
• Interview, hire, onboard and train for all hourly staff members.
• Provide team member development and cross training to ensure maximum operational efficiency and career growth for team members.
• Provide daily communication on individual performance and training opportunities.
• Schedule control and assurance of proper staffing levels, balance of shifts, and shift preparedness.
• Safety and security ambassador for all managers and team members.
• Oversee theater maintenance: visual and audio quality, comfort, and function of recliner seats to maximize guest experience.
• Assists with assigning work tasks and activities, prepares weekly schedules through HotSchedules, and ensures all shifts are covered.
• Foster professional working relationships with direct reports, peers, direct supervisor, Human Resources, and Support Center.
• Conducts daily pre-shift Take One meetings and delivers team sales goals, current promotions, and in-store contests.
• Assist the General Manager and Assistant General Manager with various tasks, reports, scheduling, and analytics.
• Assist as necessary with the preparation and follow-through of private events.
• Practice proactive guest management by recognizing opportunities before they occur, resolving the ones that do and leaving the guest with a positive experience.
• Communicate regularly with the Assistant General Manager, General Manager, and Human Resources regarding employee issues and complaints.
• Assist with film ingestion, maintenance, transferring, building of playlist in the LMS and resolving any system issues.
• Attend and participate in meetings and trainings.
• Assist when needed in the in-seat dining and auditorium sales management process – running F&B, handling expo roles, managing and creating teams for ISD.
• Other duties as assigned.
• Review profit and loss to COGS, labor and operational expenses.
• Ensure maximization of sales by auditing transactions and setting daily, and weekly goals via KPI boards and Take One meeting.
• Review server reports to assess tip percentage, missing sales and ordering accuracy.

Preferred Qualifications

• Bachelor’s degree in Business Management, Hospitality, or related field preferred
• 1+ years of restaurant management experience preferred
• 2+ years of supervisory experience preferred