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Mortgage Loan Officer – Digital
| Company | Zillow |
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| Location | Irvine, CA, USA |
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| Salary | $12 – $25 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 1+ years of mortgage origination experience as an active NMLS Loan Originator with multiple state licenses, or a Loan Originator working under a bank license (required)
- Successfully completed the 20-hr SAFE Pre-licensing Education and passed the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content (required)
- Excel in a lead-provided, phone sales environment, confidently converting leads into funded loans through clear and effective communication via phone, email, text, and other channels
- Proven track record in funding mortgage originations and consistently meeting or exceeding production targets
- In-depth knowledge of available loan programs, including FHA, VA, Conventional, ARM, Jumbo, and others, ensuring compliance with federal and state laws and regulations
- Flexible, adaptable, and quick to learn new processes, always looking for opportunities to improve
- Proficient in Microsoft Office products such as Outlook, Word, and Excel
Responsibilities
- Originate mortgage loans, guiding borrowers through the process, ensuring compliance, and providing all vital documentation for underwriting, processing, and funding.
- Answer and manage company-provided incoming digital leads, delivering outstanding customer service through timely follow-up and professional, courteous correspondence.
- Manage multiple leads and loans within SLAs, ensuring timely follow-up and efficient processing while communicating effectively via phone, email, and text.
- Establish and build relationships with customers and partners, such as real estate agents, while analyzing client needs to ensure compliance and maximize customer satisfaction.
- Ensure all transactions follow applicable laws, regulations, and company guidelines.
- Maintain active licensing, complete required education/training, and stay current on regulatory changes and loan program knowledge.
- This role involves the collection, storage, and use of your voiceprints (records of speech).
- Perform other duties as assigned.
Preferred Qualifications
- Associate’s or Bachelor’s degree preferred
