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Bilingual Spanish Disputes Inbound Customer Service
| Company | Global Payments |
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| Location | Tempe, AZ, USA |
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| Salary | $16.5 – $16.5 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Entry Level/New Grad |
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Requirements
- High School Diploma or Equivalent
- Must have a minimum of 6 months of recent contact center experience
- Bilingual Spanish & English required
- You must be flexible and open to work schedules that are mid shift to late shifts that include working the weekends as part of your weekly schedule.
- You will be required to complete a background check. The background check will include a Criminal check, Drug Screen, Credit Check( must be under $10k in collections excluding medical), Verification of Education and Verification of Employment going back 10 years.
Responsibilities
- Investigates potential credit card fraud cases based on information received from the fraud detection system.
- Analyzes several aspects of account history, to include payment and transaction history.
- Contacts customers to obtain additional information regarding fraudulent charges.
- Maintains accurate and complete documentation of all information necessary for the investigation.
Preferred Qualifications
No preferred qualifications provided.
