Customer Experience Associate
| Company | Brunswick |
|---|---|
| Location | Richmond, CA, USA, Miramar, FL, USA |
| Salary | $53100 – $90600 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s degree and 1 year of relevant experience OR 3+ years of relevant experience
- Must have 1+ year of technical support expertise
Responsibilities
- Manage and resolve customer tickets efficiently across our main Support Platforms via Tickets and Calls
- Provide technical troubleshooting for both hardware and software issues.
- Maintain a high standard of first response time, first contact resolution, and overall resolution time in line with the regional, global and departmental KPI’s
- Ensure an excellent customer satisfaction score (CSAT) and Net Promoter Score (NPS).
- Educate customers on product maintenance, updates, and best practices for an optimal Fliteboard experience.
- Work closely with direct-to-consumer sales and partner success teams to align on customer engagement strategies.
- Assist in identifying sales opportunities through customer interactions and troubleshooting sessions.
- Support partner accounts with technical guidance, ensuring they can effectively service their customers.
- Gather and share customer insights to help improve sales strategies, onboarding, and ongoing engagement.
Preferred Qualifications
-
No preferred qualifications provided.