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Community Account Professional
| Company | Comcast |
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| Location | Houston, TX, USA |
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| Salary | $58000 – $58000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- Demonstrates advanced knowledge of Comcast products, selling and promoting offerings to customers on-site within multi dwelling units.
- Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, highspeed internet, voice and XFINITY Home.
- Utilizes Microsoft Office, Google, Facebook, Twitter, mobile apps and other software programs and social media to drive online marketing efforts.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Responsibilities
- Responsible for increasing the number of active subscribers and product penetration in assigned multi-dwelling properties/communities by selling and promoting Comcast products including video, high-speed Internet, voice and XFINITY Home.
- Develop strong relationships with property management that is conducive to the sale and retention of Comcast products and services.
- Provide ongoing sales support to assigned MDU properties.
- Meets and exceeds sales goals including net add improvement and penetration goals as established by local market.
- Drives customer acquisition, awareness, retention and interest in XFINITY products, bundles and offers at the property level by leveraging available programs (e.g., community rewards for property staff, events, marketing collateral, channel resources and online/digital tools).
- Proactively follows-up with customer and property staff as appropriate regarding sales, product, technical, or customer care issues.
- Leads fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact who is helpful to the customer and property staff and also to internal teams.
- Calls on and visits all new build MDU properties on regular and consistent basis prior to and following occupancy; manages and attends frequent on-site events to generate subscriber growth.
Preferred Qualifications
- Bachelor’s Degree
- 2-5 Years of relevant work experience
