Audio Visual Manager – Collaboration

Audio Visual Manager – Collaboration

Requirements

• Bachelor’s degree in IT, computer science, or related field, or equivalent work experience.
• At least 10 years of IT support experience, preferably in a corporate environment.
• Excellent communication, interpersonal, and customer service skills, with the ability to interact professionally and diplomatically with senior executives and stakeholders.
• Minimum of five years’ experience with Microsoft Products (Exchange, MO365, SharePoint, OneDrive) solid knowledge about Microsoft life cycle of products.
• Ability to maintain confidentiality and professionalism in handling sensitive information and communications.
• Initiates / leads change within area of expertise.
• Influences others and works with integrity and ethically; upholds organizational values.
• Sensitive and responsive to internal and external needs; implements innovative solutions.
• Improves business productivity by proposing innovative and creative solutions; proactively identifying risks and mitigations.
• Promotes a supportive and collaborative teamwork environment across diverse groups.
• Evaluates interdependencies; thinks critically / systemically when solving problem.
• Ability to think critically and strategically.

Responsibilities

• Responsible for design and delivery of overall collaboration solution strategy.
• Participate in design, lead implementation and provide ongoing support of video conference rooms for Lennar sites.
• Provide oversight and coordination with Facilities Management during the construction of new conference rooms incorporating AV functionality.
• Manage AV service vendors and integrators to ensure project and support is delivered as defined.
• Provide training and associated materials to all users relating to effective use of the AV technologies including room and desktop systems.
• Monitor usage and capacity for the video conference infrastructure.
• Identify and recommend opportunities to improve and enhance audio/video conferencing services to internal and external customers.
• Oversee technical staff to ensure healthy management of Office 365 services including deployment, migration, management, support and ongoing release cadences.
• Oversight of design and ongoing management of campaigns and communication materials used for driving adoption of selected Office 365 services.
• Oversee selection and management of vendor staff for technical, solution design/delivery and support functions including budget management.
• Ability to work under pressure while maintaining positive morale and providing clarity about competing priorities.
• Utilize superior analytical abilities to successfully resolve conflicts, prioritize deliverables and build consensus across organizational boundaries.
• Experience in corporate operations, change management and/or deploying new technologies to staff.
• Strong experience with content and social tools such as OneDrive, SharePoint, Teams, Slack.
• Experience rolling out a new social collaboration platform with a large and distributed enterprise.
• Minimum of 12+ years’ experience leading and participating on project teams with relevant technology change initiatives.
• Hands-on working experience with Exchange, Active Directory, Outlook, Office 365.

Preferred Qualifications

No preferred qualifications provided.