Licensed Customer Success Associate
| Company | Figure |
|---|---|
| Location | St. Louis, MO, USA |
| Salary | $27 – $27 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- BA/BS from an accredited university preferred with 1+ years in a customer-facing role
- The ability to obtain Missouri MLO licensing within 60 days of hire is required
- Proven background in being a dependable and reliable team player
- Flexibility and adaptability to ongoing refinements in process and structure
- Confident, friendly, and compassionate communication skills
- Successfully complete the required compliance training
- A positive and problem-solving approach to customer service
- Ability to instill trust and rapport with customers
- Process-driven organizational skills
- A quick and flexible learning style with the ability to navigate new technology platforms
Responsibilities
- Be the first point of contact and advocate for our customers
- Handle customer inquiries via omni-channel communication and process applications with exceptional customer service
- Educate customers on Figure and our products with knowledge and enthusiasm
- Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions, and email
- Gather key insights and assist in process improvement for Figure’s products and services and the impact to our customer experience
- Provided technical support and troubleshooting on a variety of potential issues
- Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi-vendor coordination when needed
- Participate in new training and licensing programs to expand the team’s capabilities
- Contribute to an exciting and vibrant office environment and team dynamic
Preferred Qualifications
- BA/BS from an accredited university preferred