Data/Configuration Management System Analyst

Data/Configuration Management System Analyst

Requirements

• Combined minimum of 6 years’ higher education and/or work experience in systems design, management and/or architecture
• Ability to translate complex business and functional requirements into structured high-quality implementations using any variety of industry standard approaches
• Advanced technical and analytical skills
• Advanced problem solving and troubleshooting skills
• Advanced knowledge and advanced expertise in industry and/or vendor technologies
• Able to solicit, gather, document, and analyze system specification and requirements
• Ability to work independently and collaboratively with others in team environment
• Ability to use effective facilitation skills and techniques to elicit and review requirements from a diverse range of stakeholders and group size
• Understanding of how supported technologies interact with other systems and services
• Excellent written and verbal communication skills
• Effective influencing skills
• Process-oriented, adaptable, logical thinker
• Strong knowledge of server/client and virtual technologies
• Able to learn quickly in a rapid pace environment
• ServiceNow Configuration Management experience

Responsibilities

• Managing the day-to-day activities of the Configuration Management (CM) process, including establishing priorities and work assignments
• Manage CM operational incident and request queues and ensure service level agreements (SLAs) are met
• Tracking compliance to policies and procedures and resolving or escalating any non-compliance issues
• Facilitating and performing CM audits as needed
• Facilitating communication and engaging business and IT management to encourage CM efforts and value propositions
• Engaging with strategic projects to ensure configuration management can deliver the required CMS functionality within project timeframes
• Mentoring the organization of CM services, concepts, policies, and procedures. Mentoring and helping direct configuration management specialists
• Participating in the configuration control board (CCB) and enacting changes as directed
• Providing requirements, use cases, user stories, etc. to support new or improving CMS functionality
• Reviewing and approving all requests for the administrator log on credentials and access rights to the CMS infrastructure
• Overseeing the design, coding, and testing of reports as needed
• Collecting and reporting on metrics as required
• Identifying service improvement opportunities
• Develop a thorough understanding of technology and its functions, processes and operations. Remain current on business and market trends that may affect the Department and business lines
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management
• Promote an environment that supports diversity and reflects the M&T Bank brand
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
• Complete other related duties as assigned

Preferred Qualifications

• Bachelor’s degree in Computer Science or Computer Engineering
• Minimum 6 years’ professional experience in a technical engineering position involving infrastructure design technologies, data management and interchange, process design and/or development for complex applications
• Knowledge of JavaScript and/or Python a plus
• ServiceNow HAM, SAM, ITSM, ITIL, and Discovery experience a plus