Supervisor – Disputes – Fleetnet
| Company | Cox |
|---|---|
| Location | Indianapolis, IN, USA, Gastonia, NC, USA, Atlanta, GA, USA |
| Salary | $65500 – $98300 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- High School Diploma/GED and 5 years’ experience in a related field
- Strong organizational and time management skills
- Skilled in Microsoft Office Suite of Products
Responsibilities
- Supervise a team of dispute experts, ensuring smooth and efficient operations
- Ensures accurate, complete, and timely dispute processing
- Collaborate with IT and Business Process teams to design, build, integrate, and support dispute solutions for both internal and external customers
- Drive continuous process improvement, recommending and implementing steps to enhance efficiency and ensure flawless execution
- Prepare regular updates for management on billing and payment processes and status
- Review customer claims to verify that they meet FleetNet America policies and account-specific guidelines
- Investigate cases with increasing complexity that allow for prescriptive decision-making and require infrequent involvement from senior staff
- Prepare and facilitate communication for resolution via telephone, email, and in-person discussion
Preferred Qualifications
- Degree in related discipline strongly desired
- 3+ years of automotive, mechanical, and/or body shop
- Billing / AP / AR / call center experience
- Customer management system (CMS) familiarity