Skip to content
Manager II – Customer Care – Enterprise
| Company | Toast |
|---|
| Location | Omaha, NE, USA |
|---|
| Salary | $95000 – $152000 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Senior |
|---|
Requirements
- 3+ years of experience performance managing and coaching, for instance a Team Lead or Manager
- 4+ years of experience in a role responsible for customer satisfaction and championing the customer experience
- Success operating independently and navigating competing priorities in a constantly changing environment
- Experience solving complex customer issues with a sense of urgency and professionalism
- Strong communication, problem-solving, and project management skills.
- Proficiency in Google Suite and ability to work flexible hours.
Responsibilities
- Lead and develop a team, ensuring performance and adherence to schedules.
- Drive process improvement and innovation through communication and problem-solving.
- Facilitate brand management with smooth client transitions and ensure satisfaction through cross-functional collaboration.
- Analyze data, conduct reviews, and implement project management to optimize customer care.
- Maintain brand consistency and utilize Google Suites for transparency and reporting.
- Maintain availability for flexible scheduling to meet client needs.
Preferred Qualifications
- Experience with customer service contact platforms and ticketing systems
- Experience working in the tech industry or for a SaaS company
- Open to schedules that may include weekends, holidays and nights
