Aftermarket Account Manager
| Company | Nordson |
|---|---|
| Location | Hickory, NC, USA, Remote in USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Strong product knowledge of melt delivery and underwater pelletizing, including 3-5 years of experience in a technical position
- Several years of experience in consultative sales or a sales support role or related experience
- Excellent oral and written communication skills
- Demonstrated accountability skills with customers, consistent follow-through with customer requests, and maintain time commitments
- Proficiency with Microsoft Office Products, including Word, Excel, and PowerPoint
- Experience with CRM, such as D365 or SAP
Responsibilities
- Supports aftermarket parts, repairs, and field service providing quotations, communicating with customers regularly in accordance with our Business growth strategy and policies (including minimum order values), and entering aftermarket orders (prioritizing Top Customer orders) into ERP system.
- Tracks and reports all aftermarket sales activities over the defined value using the CRM system.
- Using business data, create a detailed sales call plan, leveraging our installed base database to ensure plan revenue and margin are achieved in the fiscal year.
- Proactively manages lead database to ensure prompt follow-up and execution from lead to opportunity.
- For Top Customers, creates and maintains action plans to Win, Maintain and, where necessary, Recover lost aftermarket opportunities.
- Identifies growth opportunities that can generate sustainable, profitable growth, quantify, and report them to management for evaluation.
- Keeps simplification at the core of the role and constantly looks for ways to reduce non-value-added activities and reduce complexity.
- Creates customer quotes by reviewing specific blueprints, machine designs, and other customer documents.
- Provides customer service support to domestic and international customers and regional sales managers.
- Attends production scheduling meetings and provides technical support for manufacturing.
- Any other duties that may reasonably be assigned.
Preferred Qualifications
- Must have strong people skills to interact with customers, suppliers, and co-workers in a team-based environment.
- Must have the ability to manage multiple tasks and work independently with minimal direction.
- Good communication skills, including written, verbal, and listening.