Dialysis Director of Operations

Dialysis Director of Operations

Requirements

• Bachelor’s Degree; Advanced Degree preferred or an equivalent combination of education and experience
• 3-5 years of business operations management and leadership experience
• Demonstrated leadership and management competencies and skills including excellent financial competence, operational excellence, exceptional communication and customer service skills
• Strong Business Acumen; multiple modality exposure a plus
• Demonstrated practice of continuous quality improvement and relationship development
• Results oriented
• Excellent skills for team building, motivating employees, performance management and decision making
• Strong interpersonal skills with the ability to communicate with all levels of management through diplomacy and tact.

Responsibilities

• Acts as a serving leader to oversee the dialysis business of assigned facilities and programs within a defined area through effective leadership and management of quality patient care, customer relations, marketing and responsible fiscal management.
• Leads the development of area strategic plans, goals and objectives ensuring alignment with those of the region, division and company.
• Provides leadership support and guidance to facility/program management including clinical and home therapy managers and other support staff.
• Ensures all employees receive the appropriate training and education according to company policies and procedures including ongoing compliance training.
• Collaborates with the appropriate Corporate and local groups to ensure the growth of all modalities.
• Maintains continual presence in facilities and programs within assigned area and accessibility to staff and patients.
• Responsible for developing and maintaining strong Medical Director and physician relationships.
• Responsible for addressing and acting upon adverse event and action thresholds in area of responsibility.
• Collaborates with management to develop clinical and program budgets, monitoring performance to ensure optimal, efficient and effective operations practices with regulatory and company guidelines.
• Accountable for implementing and driving the Staffing, ScheduleWise and other business initiatives including the prompt implementation of corrective action plans for clinics/programs with below threshold performance.
• Ensures efficient and economical performance in accordance with clinic operating budgets and takes the appropriate actions to ensure the attainment of profit and year-end goals and objectives.
• Collaborates with the operations management team to respond to Joint Venture (JV) opportunities, to identify merger and acquisition opportunities and to participate in the related activities as appropriate.
• Maintains current knowledge regarding community and regional healthcare market and industry issues which may impact business.

Preferred Qualifications

• Advanced Degree preferred