Pharmacy Technician Refill Calls

Pharmacy Technician Refill Calls

Requirements

• State registered as a pharmacy technician
• Nationally certified as a CPhT or equivalent
• 1+ years of experience as a Pharmacy Technician
• High school diploma or GED required
• Strong interpersonal communication skills
• Strong phone skills
• Highly proficient in Microsoft Office particularly Excel and Word
• Strong organizational skills

Responsibilities

• Provide knowledgeable and courteous assistance to patients, providers, and pharmacy team members
• Make assigned outbound patient refill phone calls and complete the patient refill requests in a timely manner
• Answer, resolve and triage inbound inquiries appropriately
• Clarify prescription orders with pharmacist and/or clinician as appropriate
• Proactively coordinate medication refills including data entry and ensuring correct days supply is entered for all fills
• Follow through with claim adjudication and troubleshooting and reject codes
• Partner with pharmacy to ensure proper in-stock of medications
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
• Identify supplies necessary for select medications such as sharps containers, needles/syringes, alcohol swabs, Band-Aids
• Properly discontinue patients off service when appropriate
• Document work appropriately across all systems
• Manage, organize, and update relevant data using database applications
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards
• Identify trends, resolve problems, recommend improvements, implement change
• Actively participate in process improvement initiatives
• Act as a value-added business partner to stakeholders throughout the organization
• Protect organization’s value by keeping information confidential
• Maintain updated knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations

Preferred Qualifications

• 5-8 years of experience as a Pharmacy Technician preferred
• Experience working with physicians, nurses, and other healthcare professionals (preferably in a medical clinic) is a plus