Customer Service Representative – MRW Lawns – Inc

Customer Service Representative – MRW Lawns – Inc

Requirements

• High school diploma or equivalent; college coursework is a plus.
• Strong communication skills (verbal and written)
• Strong problem-solving skills and ability to resolve issues effectively
• Ability to handle high volumes of customer inquiries in a fast-paced environment
• Strong attention to detail and accuracy in data entry and record-keeping
• Basic computer proficiency; experience with Microsoft Office and customer management software is preferred.
• Ability to manage difficult situations with patience and professionalism
• Strong interpersonal skills and ability to work collaboratively with teams
• A positive, professional attitude and strong problem-solving skills.

Responsibilities

• Answer customer inquiries via phone, email, and chat in a friendly, professional manner.
• Schedule, modify, and confirm lawn care service appointments.
• Provide accurate information about our chemical lawn care programs, products, and promotions.
• Address customer concerns, resolve complaints, and escalate complex issues to appropriate team members.
• Maintain detailed and accurate records of customer interactions in our CRM system.
• Proactively follow up with customers to ensure satisfaction and address any service-related questions.
• Assist with billing inquiries, payment processing, and account updates.
• Collaborate with sales and operations teams to ensure seamless customer service delivery.

Preferred Qualifications

• No experience required
• Call center or customer-facing environment a plus.
• Prior customer service experience is a plus but not required – training will be provided.