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Account Coordinator
| Company | Ooma |
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| Location | Boca Raton, FL, USA |
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| Salary | $22 – $22 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Entry Level/New Grad |
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Requirements
- Basic Excel skills for managing data and tracking tasks.
- Comfortable communicating with customers over the phone and in writing.
- Strong organizational skills and attention to detail to juggle multiple tasks.
- A team player attitude with a proactive approach to problem-solving.
- Ability to stay calm and focused in a fast-paced environment.
Responsibilities
- Manage the ticketing queue to ensure timely responses and resolutions for customer inquiries.
- Process cancellations and account additions with accuracy and efficiency.
- Process account changes.
- Process changes of ownership.
- Conduct proactive health checks by calling clients to assess their satisfaction and needs.
- Manage contract renewals to keep customer accounts active and up to date.
- Handle escalated customer concerns with professionalism and care.
- Collaborate with internal teams (e.g., Support, Sales) to address customer needs and improve processes.
- Perform tasks outside of your daily duties to support the team and organizational goals as needed.
Preferred Qualifications
No preferred qualifications provided.
