Customer Service: E-Leads Specialist
| Company | Bone Dry Roofing |
|---|---|
| Location | Indianapolis, IN, USA |
| Salary | $19 – $19 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or equivalent
- Pass a background check
- Proven experience in customer service, sales, or lead management.
- Strong written and verbal communication skills.
- Exceptional interpersonal skills and the ability to build rapport with potential clients.
- Detail-oriented with the ability to maintain accurate records and follow-up effectively.
- Customer-focused mindset with the ability to address inquiries and concerns professionally.
- Proficiency in using CRM systems and databases (experience with CRM systems is a plus).
- Ability to work in a fast-paced environment and handle multiple inquiries simultaneously.
- Ability to work onsite work schedule: Full Time 4-Day Work Week – Friday to Monday 8am to 7pm (10 hour shift).
Responsibilities
- Respond promptly and professionally to eLeads generated from website forms and lead generation partners.
- Engage with potential clients through various communication channels, including email, phone calls, and text messages.
- Build and maintain relationships with leads by providing information, answering questions, and addressing concerns to move them through the sales pipeline.
- Maintain accurate records of all eLeads interactions and updates in CRM systems or databases.
- Ensure that all interactions align with company standards, messaging, and policies to provide a consistent and positive client experience.
Preferred Qualifications
- Familiarity with the roofing or construction industry (a plus, but not required).