Practice Consultant II
| Company | Fidelity National Information Services |
|---|---|
| Location | Milwaukee, WI, USA, New York, NY, USA, Jacksonville, FL, USA, Atlanta, GA, USA |
| Salary | $123810 – $207980 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- Recognized by peers as a Subject Matter Expert (SME) in credit card platforms and the practice specialty
- 10+ years of recent experience overseeing every aspect and all activities associated with complex programs
- 10+ years of recent experience with office migration and product knowledge
- 10+ years of recent experience and have extensive knowledge of credit card systems and processes
- 10+ years of recent experience in the definition and implementation of service offerings for multiple projects
- In-depth knowledge and expertise in the assigned practice area and related business
- In-depth knowledge of the financial services industry and related practice specialty
- Strong financial management and planning skills
- Ability to communicate effectively with all levels of management in an organized, professional manner
- Proven success in building relationships
- Ability to persuade and influence others on the best approach to take
- Willingness to travel 5%-10% or as needed
Responsibilities
- Define, maintain, and enhance practice offerings to support business objectives, strategic development roadmap, and client needs
- Design, enhance, and implement practice offerings tailored to specific client requirements and market opportunities
- Consult with sales, account management, and clients to recommend appropriate practice offerings that meet strategic business needs
- Advise clients on strategic technology projects within the practice area
- Provide pre-sales support, including developing proposals, negotiating pricing, planning engagement projects, and delivering presentations
- Collaborate with product management, development, sales, and senior management to define and support the practice area
- Nurture relationships, define consulting engagements, and sell initiatives to support relationship needs
- Maintain quality relationships with internal and external clients to gain referrals and achieve excellent client satisfaction and loyalty
- Identify business process improvements for increased efficiency and enhanced client experience
- Ensure the practice provides industry thought leadership
- Research and resolve critical issues related to the practice in a timely and professional manner
- Provide technical and business domain expertise
- Work directly with clients and travel to client sites as needed
Preferred Qualifications
- Bachelor’s degree in business administration, management, or related discipline, or equivalent combination of education, training, and work experience
- PMP Certification