Carrier Team Associate

Carrier Team Associate

Requirements

• Demonstrates initiative, achieve results and provide innovative ideas in a fast-paced and changing environment
• Effectively and professionally communicates through various channels such as email, over the phone and through virtual settings
• Ability to provide guidance to others on assigned workflow
• High degree of accuracy with a strong attention to detail
• Experience working with Microsoft Office Suite
• Capability to provide exceptional service and resolution
• Effective listening skills and ability to work closely in a collaborative team environment

Responsibilities

• Develop sustainable carrier relationships that allow team members to stay informed of updates, changes and opportunities
• Create and respond to internal inquiries to identify placement of funds
• Collaborate with team members to resolve aged/open items
• Maintain and upkeep carrier information to avoid discrepancies
• Proactively connect with leadership on items that need escalation or regional assistance
• Analyze incoming payments to correctly record items into our Broker Management Systems
• Facilitate carrier calls regarding follow-ups or urgent requests on outstanding tasks
• Attentive to ensuring all tasks assigned are kept updated and current to prevent backlog
• Identify and distribute statements and invoices to our processing accounting teams
• Ability to identify and track payment patterns
• Build effective electronic correspondence
• Additional responsibilities as assigned

Preferred Qualifications

No preferred qualifications provided.