Systems Administrator

Systems Administrator

Requirements

• 5+ years of direct experience with Windows and MAC Administration in roles with increasing levels of responsibility and autonomy
• 3+ years of hands-on experience with AV technology, equipment and software
• 3+ years of experience managing and deploying servers and services within a commercial cloud infrastructure. Microsoft AZURE is preferred.
• Understanding of systems security, backup and recovery required
• Candidate must be familiar with the day-to-day IT operational tasks
• Experience with ITSM ticketing tools, Zendesk preferred
• Workspace One (formerly AirWatch) and Microsoft Intune experience preferred
• Experience with Cisco, Meraki, and VMware administration preferred
• Experience with Active Directory and cloud Identity Management, Okta preferred
• Excellent analytical, process design and problem-solving skills; ability to manage and prioritize multiple tasks within a collaborative team environment
• Bachelor’s degree preferred (from an accredited college or university) in IT, Engineering, Computer Science or a similar field.

Responsibilities

• Administer and manage SEO desktop image using VMware’s Workspace One, Microsoft Intune, and JAMF
• Manage Active Directory and associated Single sign on (SSO) products such as Okta
• Manage Switch, Router, Wi-Fi and Firewall administration, upgrades, and support
• Implement and maintain security on systems and devices that are connecting to the SEO network
• Analyze long term IT system needs and collaborate on process improvement, change management and automation
• Assure systems operating efficiently by performing routine maintenance and routine systems capacity validation
• Create and maintain IT system documentation and diagrams
• Be a thought leader and proactive about security monitoring and automation of our systems.
• Provide hybrid onsite support coverage during business hours with 3 days per week required in office. Occasional after-hours support and scheduled work is required
• Serve as primary escalation point for Help Desk to triage, dispatch and resolve incident tickets as necessary
• Perform AV setup and testing at our NYC office and guidance to CA office
• Provide consistent support of core IT platforms including O365, Box, Zoom and Okta
• Collaborate independently on projects with IT vendors and IT Application team, and Associate Director of IT & Security.
• Coach and mentor team members and work closely with Program technical staff

Preferred Qualifications

• Experience with ITSM ticketing tools, Zendesk preferred
• Workspace One (formerly AirWatch) and Microsoft Intune experience preferred
• Experience with Cisco, Meraki, and VMware administration preferred
• Experience with Active Directory and cloud Identity Management, Okta preferred
• Bachelor’s degree preferred (from an accredited college or university) in IT, Engineering, Computer Science or a similar field.