Portfolio Customer Success Manager-Portuguese Speaking
| Company | Miro |
|---|---|
| Location | Austin, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Proven experience of at least 3 years in customer-facing roles with experience working at a SaaS or Fintech organization
- A love for experimenting and trying new ideas without fear of iterating and failing
- Experience and confidence in interacting with a variety of customers at different stages in their journey
- Ability to handle multiple customer engagements simultaneously; you can prioritize your workload and ask for help when needed
- You are a creative self-starter who understands customers, their use cases, and how to be a trusted partner
- You are confident presenting new ideas and challenging the status quo
- Fluency in Portuguese and English. Spanish language skills is a plus
Responsibilities
- Work with a variety of customers during critical achievements of the customer journey (Onboarding, Adoption, Risk Mitigation, Growth) to ensure their success
- Through experimentation, identify and build strategies and repeatable playbooks to retain and grow Miro Customers by mitigating risk and increasing important metrics
- Rely on data analytics and triggers like product usage dashboards, account health triggers, digital strategy alerts, and account indicators to know what accounts to prioritize
- Be a Miro expert, providing customers with the thought leadership they need to drive success with Miro through relevant engagements
- Keep account information up to date and organized, ensuring accurate reporting of CS engagements in Gainsight
- Advocate for the voice of the customer internally at Miro, identifying customer trends and providing internal feedback on how Miro can better serve our customers
Preferred Qualifications
- Spanish language skills is a plus