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Ebay Customer Service Representative
| Company | eBay |
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| Location | Texas, USA |
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| Salary | $21.5 – $21.5 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 2+ years of call center or relevant customer service experience
- You are customer-centric; a stellar communicator, with high levels of empathy and emotional intelligence
- Digital proficiency in navigating web-based & e-commerce specific software applications, knowledge bases, instant messaging, and internet searches
- Skilled and insightful to the needs of customers. Maintaining resiliency while delivering tough messages
- Comfortable in a dynamic, fast-paced, and constantly evolving working environment
Responsibilities
- Work in an environment that is challenging, fast paced, with a high volume of inbound phone-based contacts
- Able to drive clarity and ask probing questions to identify the root cause of complex issues. Convey realistic expectations about next steps and actions, while identifying the best resolution for eBay and its sellers
- Ability to demonstrate special care and connection with customers, establishing trust, and driving brand loyalty, while delivering difficult messages
- Address questions related to billing, technical problems, listing queries, payment processing, policy, and other complex issues
- Assist eBay sellers with varying knowledge of the platform and its tools, providing support and guidance to grow their business
- Apply own judgment in certain cases to proactively find a resolution when not immediately available
- Adhere to performance and metric standards, which will include: AHT, resolution, customer satisfaction, schedule adherence, compliance, quality, and more.
Preferred Qualifications
No preferred qualifications provided.
