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Patient Services Rep Lead Cardiothoracic Surgery
| Company | Corewell Health |
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| Location | Grand Rapids, MI, USA |
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| Salary | $20.42 – $20.42 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- High School Diploma or equivalent
- 5 years of relevant experience typically gained through skills/ knowledge / abilities of related experience
Responsibilities
- Leads team in workflow processes and may provide input to performance feedback process if/when necessary.
- Problem-solves for other Patient Service Representatives and clerical support staff in department/practice.
- Serves as main point of contact for Providers in identifying and addressing operational issues.
- Oversees and manages productivity, performance and quality metrics.
- Possesses the ability to perform the roles of Patient Services Representative, Associate, Intermediate and Senior roles when necessary.
- Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
Preferred Qualifications
- Associate’s Degree
- Epic superuser
