Manager – Implementation

Manager – Implementation

Requirements

• 10+ years of implementation, project management and/or business analysis experience
• Ability to understand and translate business needs into technology-based solutions
• Experience providing recommendations and guidance around implementation and Instructional Design principles and practices within an eLearning environment
• A desire to work and lead others in a fast-paced, evolving, dynamic environment
• Proven results in a consulting environment as a functional lead
• Ability to deal with and resolve client business issues
• Superior communication skills and attention to detail
• A highly enthusiastic team player, with a positive attitude
• Personal drive for the highest quality
• Demonstrated high-level of professionalism and leadership by example
• Demonstrated focus on effective collaboration
• Experience conducting independent research to bridge knowledge gaps
• Experience engaging and communicating with stakeholders and subject matter experts

Responsibilities

• Overseeing and leading the Implementation team in the successful execution of strategic implementations and point of contact conversions for enterprise customers
• Cultivating a high-performance culture prioritizing empowerment, accountability and ownership within the Implementation team
• Providing guidance and support to team members, ensuring clarity of roles, responsibilities, and expectations
• Coaching on performance and development of the team to grow their skills and deliver exceptional implementation experiences for customers
• Meeting regularly with Implementation Managers to develop their skills and knowledge through 1:1 discussions, team meetings, and the performance and development review process
• Providing opportunities for growth and career pathing for Implementation Managers
• Monitoring progress and ensuring successful launch of in-flight implementations for a team of 8
• Ensuring potential implementation risks are identified and mitigation plans are in place
• Proactively identifying and actioning opportunities and threats to the Implementation team
• Overseeing and contributing to the development and implementation of repeatable project documentation
• Evaluating implementation process performance and outcomes, identifying areas for improvement
• Executing implementation strategies within the Implementation team
• Staying updated on industry trends, best practices, and emerging technologies related to implementation management
• Ensuring Customer implementation satisfaction scores are meeting set targets
• Collaborating cross-functionally with sales to support implementation conversations with prospects

Preferred Qualifications

No preferred qualifications provided.