Customer Support Specialist
| Company | Miter |
|---|---|
| Location | San Francisco, CA, USA, New York, NY, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
- Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
- Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
Responsibilities
- Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
- Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
- Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
- Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
- Stay current with industry trends and best practices in customer support, incorporating new approaches to continually enhance our service offering.
Preferred Qualifications
- Experience in the construction, payroll, benefits, or software industries is a plus!