Mutual Fund Account Services Support Associate

Mutual Fund Account Services Support Associate

Requirements

• Basic investment concepts, practices, procedures and industry regulations related to Mutual Funds
• Basic mathematical skills including addition, subtraction, multiplication, division, percentages, fractions, and averages
• Principles and practices of customer relations and communication
• Excel, Word, Outlook and other applications as needed
• MS Office sufficient to create letters, documents and send emails
• High School (HS) (Required)
• General Experience – 4 to 6 months

Responsibilities

• Processes various basic department related reports and utilizes departmental databases as well as 3rd party applications
• Answer calls and questions on operational topics and account maintenance
• Contacts internal/external customers including fund companies to resolve account maintenance issues/requests
• Monitors reports related to general maintenance issues; notifying advisors on actions concerning client positions
• Understands client needs, identifies root causes of problems, and implements pragmatic solutions
• Conduct data entry into company systems, and review and verify the information to ensure accuracy and accessibility
• Participates in general User Agreement Testing (UAT) for systems and new process implementation
• Carry out operational tasks by following established processes. May involve adjusting basic settings or parameters in order to meet performance standards
• Use standard office software to carry out basic formatting of letters, memoranda, and routine reports
• Maintain files and records
• Ensure a positive experience for internal clients by having courteous interactions with them
• Assess compliance with established standards and protocols for routine inquiries
• Support others by carrying out basic data management tasks
• Follow a range of mandatory procedures to ensure that work is carried out to the required quality standards and/or to ensure adherence to external regulatory codes and internal codes of conduct
• Develop and maintain excellent procedural or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching

Preferred Qualifications

No preferred qualifications provided.