Hospitality Support Services Supervisor

Hospitality Support Services Supervisor

Requirements

• High School Diploma or equivalent
• 3 years of relevant, related experience in one or more of the service lines that will be managed
• 2 years of relevant leadership experience
• 1 year of relevant customer service experience
• CRT-Basic Life Support (BLS) – AHA American Heart Association 90 Days required Or
• CRT-Basic Life Support (BLS) – ARC American Red Cross 90 Days required And
• CRT-Basic Life Support Instructor (BLS INSTR) – ARC American Red Cross 90 Days required Or
• CRT-Basic Life Support Instructor (BLS INSTR) – AHA American Heart Association 90 Days required And
• CRT-ServSafe Manager – NRA National Restaurant Association 90 Days required And
• CRT-ServSafe Allergen – NRA National Restaurant Association 90 Days required

Responsibilities

• Assumes shift accountability for supervising the daily activities of team members to ensure consistency with current policies, procedures, protocols and standards.
• Makes suggestions for change and provides input into policies, procedures, and goals.
• Supports the development of the staff schedule to ensure operational needs are met and overtime costs and FTE’s are managed through payroll verification.
• Responsible for interviewing, hiring, and training employees; planning and assigning work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Acts as a customer advocate by providing ongoing communication with customers, staff, and management regarding service issues.
• Assists in the development / data collection / analysis / action plan related to area of responsibility.
• Actively participates in safety initiatives and risk mitigating measures where appropriate and completes all position and unit safety related competencies and requirements on a timely basis.
• Performs other duties as assigned.

Preferred Qualifications

• Associate’s Degree or equivalent